On April 6th, I had a connecting flight. At the airport where I landed, I had to move quickly to catch the service, so I noticed my baggage was damaged later on. On the same day, I submitted all the required documents through the THY damaged baggage website. After 21 days, I was informed that my case was transferred to the compensation department, and within a week, they rejected my claim because I didn't take any action at the airport. My issue was not resolved, and I had to buy extra baggage, causing me financial loss. I have appealed the decision for a long time, but still no response. Please don't treat people this way. I won't be flying with you again. I want my issue to be resolved.
During my THY flight, my luggage was broken and rendered unusable. A report was filed at the airport and entered into the system. Later, when I called customer service to check the report's status, they told me the report needed to be filed again and asked me to do it online. I struggled to complete...
After my flight, I noticed that the entire section of my large suitcase where the wheel is located was completely broken. I immediately reported it to the airport staff. Subsequently, I created a baggage irregularity report with THY. They rejected my claim, stating that my suitcase was already broke...
I flew on June 17th. I had bought a new suitcase and was using it for the second time when THY damaged it. I received my luggage wrapped entirely in stretch film. I went to the baggage complaint section and asked why it was torn, they said it was wrapped as a precaution. I deeply regret not opening ...
On September 9, 2023, during my flight with THY to Venice, my suitcase containing my and my mother's belongings was lost. We had to spend our one-week tour without a suitcase, clothes, and personal items. I reported the baggage mishap to THY and submitted all the required documents, including invoic...
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
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