During my recent flight with Turkish Airlines, my luggage was damaged, and they have declined to offer any compensation. I have submitted all the necessary documents, including photos of the damage and the official report, yet they still refuse to assist me. I carefully adhered to all the instructions provided, hoping for a reasonable outcome, yet my claim was rejected with the reasoning that my luggage could have been damaged prior to check-in. This response seemed dismissive and unjust, especially since I provided clear evidence of the damage and followed their entire claims process. I recommend that other travelers exercise caution and, whenever feasible, obtain a written confirmation from an airline representative indicating that their luggage is in good condition at the time of check-in. This experience has truly disappointed me with an airline I previously had faith in.
Turkish Airlines informed me that my luggage was not loaded onto the plane on my return from Thailand. My luggage arrived four days later. There were numerous damages on the suitcase caused by friction, and the items inside were wet. I contacted them regarding the issue. They requested photos of the...
I recently flew with Turkish Airlines from Istanbul to Nigeria, and upon arrival, I noticed that the corner of my suitcase was cracked. At first, I didn’t think much of it. However, during my connecting flight from Istanbul to Adana, my luggage was delivered to me completely shattered. When I filed...
13.11.2024 on Turkish Airlines flight TK1528 my luggage was damaged and broken. Upon noticing the damage, I was informed by the relevant department that I needed to file a compensation request, which I did promptly. However, my compensation request was denied because I could not provide a receipt fo...
On 31.07.2023, I took a flight with Turkish Airlines. Before the flight, I handed over my luggage with only the handle broken. After the flight, I noticed that the wheel of my luggage was broken and immediately went to the lost baggage section to report the issue. However, they had registered my lug...
I am writing to express my deep disappointment with Turkish Airlines following my recent flight from Istanbul to New York on July 27th. I am extremely dissatisfied with the handling of my lost luggage incident. Despite immediately filing a lost luggage report at the airport with all necessary docume...
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