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Turkish Airlines Damaged My Luggage and Refused to Compensate Despite Proof

Turkish Airlines Damaged My Luggage and Refused to Compensate Despite Proof
Turkish Airlines Damaged My Luggage and Refused to Compensate Despite Proof
Turkish Airlines Damaged My Luggage and Refused to Compensate Despite Proof
December 16, 2024 3:27 PM144

During my recent flight with Turkish Airlines, my luggage was damaged, and they have declined to offer any compensation. I have submitted all the necessary documents, including photos of the damage and the official report, yet they still refuse to assist me. I carefully adhered to all the instructions provided, hoping for a reasonable outcome, yet my claim was rejected with the reasoning that my luggage could have been damaged prior to check-in. This response seemed dismissive and unjust, especially since I provided clear evidence of the damage and followed their entire claims process. I recommend that other travelers exercise caution and, whenever feasible, obtain a written confirmation from an airline representative indicating that their luggage is in good condition at the time of check-in. This experience has truly disappointed me with an airline I previously had faith in.

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