13.11.2024 on Turkish Airlines flight TK1528 my luggage was damaged and broken. Upon noticing the damage, I was informed by the relevant department that I needed to file a compensation request, which I did promptly. However, my compensation request was denied because I could not provide a receipt for the luggage. I believe the absence of a receipt should not prevent the evaluation of the damage or the resolution of my grievance. Additionally, the information provided during my initial inquiry led me to expect a favorable outcome for my request. As a loyal customer, I had hoped that a prestigious and customer-oriented airline like Turkish Airlines would approach such matters with a more constructive attitude. I kindly request that my case be re-evaluated and that a suitable solution be offered, such as compensation based on the current market value of the luggage or an equivalent replacement. I look forward to your response and to a resolution of this matter. Thank you for your attention.
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
On March 1st, 2024, I was a passenger on Turkish Airlines flight TK2418 from Istanbul to Antalya. When I arrived at my destination, I discovered that my Pierre Cardin carry-on suitcase had been damaged and was rendered unusable. I filed a damage report and submitted a claim through the airline's ...
I traveled on July 15, 2024, on flights TK1040 OTP-IST and TK2184 IST-ESB with ticket number THY 2352231285675/1 and baggage tag number TK803010. Upon arriving home, I noticed that some of my personal belongings were missing from my luggage. I reported the issue through the Turkish Airlines website,...
During my flight from Istanbul to Vilnius on August 31, 2023, my suitcase arrived with a completely broken wheel, and the inside of the suitcase was exposed. I immediately requested a return on the same day. However, after a frustrating month of waiting, I finally received a response from Turkish Ai...
On September 17, 2023, I flew from Sabiha Gökçen Airport to Trabzon Airport. I received my luggage damaged and filed the necessary report. Later, I communicated with the company via email, but they made the process difficult. They requested the invoice for the luggage, which was a gift from an offic...
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