As a passenger, I am extremely disappointed and dissatisfied with my experience using Turkish Airlines services.
Firstly, I purchased a ticket for ₺13,000 to travel from Istanbul to Riyadh. Due to a personal situation, I changed the ticket status to 'Open Ticket' and later contacted Turkish Airlines to reactivate it. I wanted to change the departure from Istanbul Airport to Sabiha Gokcen Airport and the arrival from Riyadh to Medina. However, Turkish Airlines stated that they couldn't make changes for Sabiha Gokcen Airport and that only the agency could handle this. When I contacted the agency, they said they couldn't provide information about tickets starting with 235 and that I needed to contact Turkish Airlines again. After a long and exhausting communication process between the two companies, Turkish Airlines finally accepted my request, which they initially rejected. The last representative I spoke to on the phone was surprised that they refused to activate and change my ticket. My first complaint is that Turkish Airlines employees refused to offer help and only agreed to assist after my persistent efforts over the phone.
The biggest issue is this: I purchased the original ticket for ₺13,000, and the new ticket I chose to change to was approximately ₺6,000 in the Turkish Airlines system. However, they demanded approximately ₺8,000 over the phone! When I asked why, they said it was because I didn't take the initial flight. But since I changed my ticket to 'Open Ticket,' this shouldn't apply to me. I stated that I shouldn't have to pay a no-show fee. However, they simply said, 'this is the system, there's nothing we can do.'
After this experience, I demand that the necessary steps be taken to correct the inconvenience and unfairness I have faced. I request either a full refund or a free activation for a new ticket.
As a passenger, the experience I had with THY services left me extremely disappointed and I feel compelled to share my dissatisfaction. Initially, I purchased a ticket from Istanbul to Riyadh for 13,000 ₺. Due to personal circumstances, I changed the ticket status to an "Open Ticket" and when I atte...
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
I am extremely dissatisfied with Turkish Airlines! There were three options available when I bought my ticket. I went with the company that guaranteed free changes and refunds under any circumstances. However, I requested a change the day after purchasing the ticket and well within the allowed time ...
Having experienced Turkish Airlines' terrible customer service and lack of transparency, I am extremely dissatisfied with the company. When I called customer service to reroute my tickets, I was told that a new ticket could not be created at that time due to a technical failure in the system, but th...
Before my flight with Turkish Airlines, my ticket was put on hold and I couldn't board the plane. They could only arrange a seat for a flight 8 hours later and offered an open ticket as compensation. I was informed that I could change the date of the open ticket through the call center up to 1 month...
Comments