My return flight from São Paulo to Istanbul with the PNR code V6RC6P was shown as 10:05 on my application on 08.02.2025. After checking in, it suddenly changed to 04:05 and I missed my flight. In the customer service conversation with my wife on 08.02.2025 at 18:42, the representative openly admitted and stated that the time was 10:05 and that it was a system error. According to the information we learned later, I realized that the flight was moved from 10:05 to 04:05 and I was not notified in any way. No e-mail, no phone call and the Turkish Airlines application allowed me to check in for a flight that did not exist despite the flight time being changed and it changed to 04:05 after check-in. Then, since I missed my flight, I was directed to buy a new ticket. A new ticket was issued for 11.02.2025 and the previous day's flight was delayed by 15 hours. and although there was room on the plane, they did not accept me on the flight. I urgently request my money back.
On 06.08.2023, I purchased three tickets for my wife, daughter, and mother-in-law for the EDO-IST route scheduled on 13.08.2023. The PNR for this booking is: tzbvwj. Subsequently, on 10.08.2023, just 3 days before the flight, we received an SMS from Turkish Airlines informing us that the flight was ...
I purchased three tickets from Turkish Airlines for flights scheduled 6 months later. Ten minutes after booking, I realized that the flight lands at Istanbul Airport, but I need to arrive at Sabiha Gokcen Airport for an important meeting at 8 AM. If I am late, I will face serious issues. It is impos...
On March 18, 2025, I purchased a Turkish Airlines ticket with PNR T8CRWR for the ADB-LAX route. Due to incomplete and misleading guidance from customer service, I lost my right to cancel the ticket. Even though I am a student and my student ID was registered in the system, the ticketing was processe...
On September 8, 2023, I landed in Sivas from Istanbul with my Turkish Airlines flight, PNR number V36W24. After some time, I contacted customer service to reschedule my return flight from Sivas to Istanbul from September 10, 2023, to September 11, 2023. They informed me that a fee would apply, which...
I had a problem with my flight tickets (PNR: VJPA7T) for the Istanbul-Amsterdam flight on 22.06.23 at 19:20 and the return flight from Amsterdam to SAW on 27.06.23 at 16:20. On June 22nd, when I realized I missed my flight, I contacted customer service to inquire about the possibility of catching th...
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