On June 11th, 2025, my Turkish Airlines flight TK2469 from Adana to Istanbul turned into a serious sequence of issues. The flight was delayed 4 times (17:55 → 18:30 → 19:00 → 19:40) and finally cancelled, with a replacement flight scheduled for the following day. During this long period of uncertainty, I had to wait at the airport for hours with my 4-month-old baby and my wife, which was extremely challenging. Later, we were accommodated at Mavi Sürmeli Hotel, where the hygiene and comfort levels were absolutely inadequate and not suitable for a family with an infant. Our entire travel schedule and business plans were disrupted. As a frequent Turkish Airlines passenger for many years, I am unfortunately witnessing a significant increase in delays and cancellations recently. Sadly, this is not my first inconvenience. It has become almost exceptional nowadays to have a flight with no delays. I still trust Turkish Airlines as a brand, but I respectfully request: • Fair compensation and reimbursement for this serious inconvenience, • Consideration of our material and emotional distress, • Proper review and improvement of your operational processes to prevent such incidents in the future. I am looking forward to a proper solution aligned with Turkish Airlines’ customer satisfaction principles.
My family went to the airport to travel with Turkish Airlines flight TK2649 from Bingol to Istanbul, scheduled at 15:35 on 15/07/2024. The flight was delayed 3-4 times, and my family, consisting of 1 adult, 2 children, and 1 elderly person, had to wait for hours at the airport. They approached the T...
Dear Turkish Airlines, I have submitted the following complaint multiple times without receiving a satisfactory response, which is why I am now posting it here. The replies we’ve received from your team have not addressed the issue at all or offered any meaningful resolution. A 4-hour and 20-minut...
After my flight with Turkish Airlines on 13.07.2023, from Dalaman to Adana via Istanbul, four of my suitcases, including items for my baby, were not transferred to the IST-ADA flight and only arrived at Adana airport the next day. During this time, we had to make extra purchases for our child's basi...
Turkish Airlines, you are a real regret! I wish I had bought tickets from foreign companies instead of you. None of your flights are without delays. I had a flight from Izmir to Tivat with a layover on August 5th. Because the Izmir-Istanbul flight took forever, we missed the Tivat flight due to you....
On 12.05.2024, my flight TK967 from Ercan Airport to Istanbul Airport was originally scheduled for 18:55. It was first delayed by 1 hour and 55 minutes to 20:50, and then delayed again to 21:50. As seen in the attached video, at 21:56 (bottom right corner of the screen), boarding had still not co...
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