I am unable to change my Turkish Airlines (THY) ticket online, despite having the right to a fare-free change. I contacted the call center, but the representative couldn't change it either, citing reasons like 'fare calculation needs to be done.' Why is this happening? I've changed tickets before without any fare difference. Is this how the company tries to make a profit? If necessary, I will appeal to international flight rights. My ticket allows for fare-free changes, so why can't I change it online? Is this being done deliberately? It seems like online and mobile changes are intentionally being blocked! I enter my PNR number and ticket number, the ticket appears, but I get an error when trying to make changes. I am experiencing the same issue on both the mobile app and the website. Do I have to call by phone? Even when I called, it wasn't changed!
I specifically purchased my Turkish Airlines Istanbul-Hannover flight for September 11th with the option to change the flight date without extra fees. Now, I need to move the flight to September 9th, but I am unable to do so either online or through the app. When I called the customer service center...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
I purchased my international flight tickets (Nuremberg-Istanbul) from the Turkish Airlines website on 22.03.2024 with the 'free change' option. However, since 22.04.2024, I have been trying to change the date of my ticket both online and through the mobile app, but I constantly receive a system erro...
I purchased a Turkish Airlines ticket on 27.11.2025 for the Istanbul–Antalya route, with a travel date of 15.12.2025. Later, I wanted to postpone this flight to a later date, and I was willing to pay any fare difference that might arise due to the change. However, when I requested a date change via ...
I purchased a Turkish Airlines ticket with changeable dates, but I have been unable to change my flight for the past 5 days, even though our departure is only a week away. I've called Turkish Airlines seven times, and they keep opening support tickets and promising to get back to me, but there has b...
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