I bought a ticket for two people from Turkish Airlines, and it covers both the departure and return flights. My friend couldn't catch the flight from Istanbul Airport to Gaziantep on March 9th. On March 10th, I tried to cancel the other person's ticket for my flight from Gaziantep to Istanbul (PNR: WMSHQN). The mobile app said I would get a refund of ₺1245. I went ahead with the transaction, and the ticket was confirmed as a single ticket through an SMS notification (PNR: SLYS5Q). Unfortunately, a refund was not issued. When I reached out to customer service, they informed me that only ₺139 would be refunded. I raised my concerns and completed a form to request a refund, providing a detailed explanation of the situation. The following day, the notification made it clear that no refund would be given. I want my money back right now. I'm really curious about how Turkish Airlines is saying they didn't process my cancellation, yet I somehow ended up with a new PNR. Can someone explain this to me? They can sell my unused ticket to someone else. Here's my membership number: TK432188188.
I purchased a round-trip ticket for two people from Turkish Airlines. My friend couldn't join the flight from Istanbul Airport to Gaziantep on March 9th. On March 10th, I wanted to cancel the other person's ticket for my Gaziantep-Istanbul flight (PNR: wmshqn). When I attempted to do this on March 9...
Good evening. I had purchased tickets for two people from Turkish Airlines. I wanted to change the ticket for one of these two people. I contacted the call center because we had bought the tickets together but later separated them. Therefore, I couldn't make the change through the app. I called the ...
I have been trying to cancel my ticket for the flight from Ercan Airport to Antalya Airport, scheduled for September 27, with PNR and ticket number 2352201915060, since September 22. This ticket was sold with the claim of an uninterrupted refund if canceled 12 hours before the flight. However, the t...
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