Although I arrived at the final gate for Turkish Airlines flight TK2646 from Istanbul to Elazig, scheduled to depart at 21:05 on 23.10.2024, at 20:43, I was told that the gate was closed, and my ticket was canceled, leaving me stranded. The monitor displays only showed a "final call" warning for those heading to the gate, and until I arrived, there was no indication that the gate had already closed. I couldn't get any assistance from the staff, who displayed an indifferent attitude and told me, "Complain wherever you want." I request that the security camera footage from that time be reviewed, my ticket refunded, and my grievance addressed. I also kindly request your support in ensuring that my complaint is taken into consideration and thoroughly investigated.
On January 16, 2024, I had a flight ticket with Turkish Airlines from Istanbul Airport to Antalya Airport at 13:45. At 13:23, we were in front of gate G5(A), and there was no staff there. Later, a staff member from the adjacent gate came and mockingly said, 'Your plane has left,' and insulted us. We...
I am writing to formally express my disappointment with my recent experience with Turkish Airlines. On September 29th, 2024, I was scheduled to fly on flight TK035 from Istanbul to Montreal. Despite arriving at the gate at 14:35, I was denied boarding because the gate had been closed at 14:30. Howev...
On Saturday, February 3, 2024, I had a flight at 09:10 from Istanbul Airport to Elazig Airport with Turkish Airlines. I arrived at the airport at 07:40, entering through gate 2, which was one and a half hours before the flight. Since I was traveling with a cabin-sized suitcase, I planned to print my...
Despite arriving at the airport counter at 19:15 and having already completed the check-in process for the 20:00 Izmir-Istanbul flight on 01.02.2024, I was informed that the gates had closed 20 minutes prior and that no assistance could be provided. This led to me missing the flight, even though I c...
On 11/11/2023, I arrived at Istanbul Airport at 17:30 for my Istanbul-Adana flight TK2466, scheduled to depart at 18:40. I headed to the counters to board my plane 1 hour and 10 minutes before the flight, only to find that my seat number was no longer available on the machine. I asked for help from ...
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