On January 16, 2024, I had a flight ticket with Turkish Airlines from Istanbul Airport to Antalya Airport at 13:45. At 13:23, we were in front of gate G5(A), and there was no staff there. Later, a staff member from the adjacent gate came and mockingly said, 'Your plane has left,' and insulted us. We were there 20 minutes before the gate closed, and when we showed the time, it was 13:24. The staff member said, 'I won't let you in, what will you do?' After that, we struggled to find our luggage and couldn't find anyone to assist us. We had to borrow money to buy another flight ticket. This is the first time I have experienced such a situation in my life, and we were severely inconvenienced. It is unacceptable for there to be no staff at the gate 23 minutes before departure and for the staff from the adjacent gate to mock and insult us. There seems to be a group B, and their staff usually behave this way. It is very upsetting that the ticket I bought with my last money was wasted and we had to borrow money to buy a new ticket. I request a refund for the new tickets I purchased and an investigation into the behavior of those staff members.
I experienced disrespectful staff and negligence from Turkish Airlines on January 2, 2024, during flight TK2677 at 17:50. The flight departed late, and upon landing, we were kept waiting inside the plane for an extended period. I had a connecting flight with ticket number TK2342. Despite having 10 m...
On Tuesday, February 13, 2024, I had a flight with Turkish Airlines from Istanbul Airport to Tunisia. I arrived at the airport 4 hours before the flight. I completed check-in and baggage drop-off, followed by passport control. I was at the designated gate 'B2' 50 minutes before the flight, where my ...
On 06.05.2024, I purchased a ticket for the Istanbul-Gaziantep flight scheduled for 23:05. When I went for ticket processing, the female employee there told me she couldn't provide the ticket number and directed me downstairs for assistance. When I reached the boarding point downstairs, the gentlema...
Despite completing online check-in and generating our boarding passes for THY's Istanbul/Izmir flight on 26.01.2024 at 18:00, we were denied boarding with the excuse of 'being late' and experienced unprofessional behavior from the staff, which is not befitting of THY. When we arrived at the airport ...
On 11/11/2023, I arrived at Istanbul Airport at 17:30 for my Istanbul-Adana flight TK2466, scheduled to depart at 18:40. I headed to the counters to board my plane 1 hour and 10 minutes before the flight, only to find that my seat number was no longer available on the machine. I asked for help from ...
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