I am writing to formally express my disappointment with my recent experience with Turkish Airlines. On September 29th, 2024, I was scheduled to fly on flight TK035 from Istanbul to Montreal. Despite arriving at the gate at 14:35, I was denied boarding because the gate had been closed at 14:30. However, the flight did not depart until 15:16. What adds to my confusion is that, while I was denied boarding, my luggage was successfully removed from the plane in time. This clearly shows that there was still enough time before departure to allow me to board, making the denial even more frustrating.
On January 28, 2024, despite arriving at Istanbul Airport an hour before my TK2244 flight scheduled at 13:20, I faced delays at the security check due to combined domestic and international lines and a halted conveyor belt. There was also a long queue at the baggage drop-off. When it was my turn, I ...
On September 8, 2024, I arrived at Istanbul Airport via Turkish Airlines flight TK1874 from Milan to Istanbul. When I bought the ticket, the departure time was 10:50 AM, but due to delays, it was postponed to 12:25 PM. For reasons unknown, boarding at Milan Airport was further delayed until 12 PM, a...
On July 10, 2024, despite checking in and arriving at the gate on time for the 23:50 Istanbul Airport - Isparta flight, we were denied boarding by Turkish Airlines due to the gate closing early. Even though I had checked in a day before the flight, had assigned seat numbers, and arrived at the airpo...
On March 3, 2024, I was denied boarding on flight TK1331 at 08:30. Despite arriving at the airport 2 hours early and completing the check-in process 1.5 hours before departure, we were not allowed to board because the gate was closed, causing us significant distress. My 60-year-old mother, who has d...
On Tuesday, February 13, 2024, I had a flight with Turkish Airlines from Istanbul Airport to Tunisia. I arrived at the airport 4 hours before the flight. I completed check-in and baggage drop-off, followed by passport control. I was at the designated gate 'B2' 50 minutes before the flight, where my ...
Comments