On March 21, 2024, at 07:45, we arrived at the airport one hour before our Istanbul-Mugla flight. We went to the area marked 'Domestic Flights' and got in line. An employee directed us to the opposite direction, saying 'This area is for staff only.' We asked another person in that direction, who then redirected us back to area 'E'. They said they would assist with quick check-in, entered our information, and sent us to another counter. There, we were directed to speak with a supervisor quickly. The supervisor told us, 'You are late,' even though there was still an hour left before the flight, and said our ticket was invalid. My spouse and I lost our flight tickets, hotel reservation, and car rental. I had to pay again for these, and the sole reason was the staff misguiding us. Saying 'You are late' with an hour left and not allowing us on a flight whose gates hadn't even opened yet is unreasonable. I demand a review of the necessary camera footage, checking the times we passed through X-ray and went to the counters, and compensation for our inconvenience. Otherwise, I will take legal action and file complaints everywhere I know.
On 21.03.2024, we arrived at the airport one hour before our scheduled 07:45 Istanbul-Mugla flight. We went to the area marked 'Domestic Flights' and got in line, only to be told by an employee that this area was for staff only and directed us the opposite way. After consulting another employee in t...
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
On 27.06.2024, I arrived at the airport at 16:10 for my 17:25 flight to Mardin with PNR code TZMNEQ. I was directed to section E. While waiting in line, I noticed the process was very slow. I also want to mention that there were only a few staff members working at the baggage claim area in the large...
On 06.05.2024, I purchased a ticket for the Istanbul-Gaziantep flight scheduled for 23:05. When I went for ticket processing, the female employee there told me she couldn't provide the ticket number and directed me downstairs for assistance. When I reached the boarding point downstairs, the gentlema...
Hello, today on February 17, 2024, we had a flight from Adana to Istanbul at 19:50. Our family of three arrived at the airport one hour before the flight. However, due to delays at the security check, we were informed that the gate had closed by the time we reached the check-in point. They told us w...
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