Hello, today on February 17, 2024, we had a flight from Adana to Istanbul at 19:50. Our family of three arrived at the airport one hour before the flight. However, due to delays at the security check, we were informed that the gate had closed by the time we reached the check-in point. They told us we could not board the plane without our luggage, and we were not allowed to board. Later, they claimed that there was no flight at that time and that our names were not in their records. Despite being three people—my sister, my niece, and I—none of us had a ticket record. When we showed our tickets on the phone, it became clear that the flight was full and our tickets had been sold to others. We had to reschedule our tickets and incurred a loss of ₺1820. Our financial situation is already strained, and having to reschedule to avoid losing the tickets made our situation worse. I request compensation for this inconvenience and reimbursement of the additional fee we paid for the ticket.
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
On 01.10.2023, my flight from Istanbul to Adana scheduled at 16:50 was delayed to 17:30. The plane arrived, and we were told to wait a bit. We waited at the gate, but then the flight was delayed to 17:45. We continued to wait because no clear information was given, and we couldn't leave the gate for...
On April 21, 2024, I had a flight from Istanbul to Samsun. I arrived at the airport at 5:00 AM for my 6:20 AM flight, with my 4.5-year-old daughter. When it was our turn at 5:25 AM, we were informed that the flight had been rescheduled to 6:10 AM and that baggage check-in was closed. I received no n...
Despite having completed the check-in process and obtained my boarding pass the day before for the TK2692 Istanbul-Mus flight on 18.01.2024, the gates were closed 30 minutes before the plane's departure. Consequently, we were told, 'We cannot accept your luggage,' and my family and I, a total of fiv...
Hello, I had a flight on 17/03/2024 at 16:40 from Kahramanmaras to Istanbul. I arrived at 16:10 and went to the ticket counter to present my ID. I was met with responses like 'we cannot let you board the plane.' I requested assistance, saying 'please help, there is still time before the flight depar...
Comments