On 27.06.2024, I arrived at the airport at 16:10 for my 17:25 flight to Mardin with PNR code TZMNEQ. I was directed to section E. While waiting in line, I noticed the process was very slow. I also want to mention that there were only a few staff members working at the baggage claim area in the large airport. As the flight time was approaching, I informed the staff before it was our turn. Around 16:35, they told me to go to section 44. When I got to section 44, they informed me that check-in would not be done within 45 minutes and that the plane doors were closed. They directed me to the ticket sales section. They told me that my ticket was forfeited and that I could buy a new ticket with an additional fee, and that the ticket would not be refunded. I was forced to buy a new ticket and paid ₺2100 for a flight on 29.06.2024. This has happened to me before at Mardin Airport. I checked in half an hour before and was allowed to board the plane. I am very sure that my ticket was sold to someone else. Today, I was greatly inconvenienced. With my small child, both financially and emotionally, I expect this injustice to be rectified. Please help, this kind of absurdity cannot happen.
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
On Thursday, April 11, 2024, I had a flight with Turkish Airlines (PNR code: tudn7w) from Antalya Airport to Istanbul Airport at 20:35. Upon arriving at the Turkish Airlines check-in counter inside the airport at 20:05 with my wife and 10-month-old son, the staff informed us that boarding procedures...
Today, I arrived at the airport for my TK7053 Elazig-Ankara flight. Yesterday, on 07.12.2023, I completed my check-in with my PNR number RIVZTH. My seat number was assigned as 17C by the system. When I tried to get my boarding pass at the airport, I was told that I was not visible in the system, had...
On 21.03.2024, we arrived at the airport one hour before our scheduled 07:45 Istanbul-Mugla flight. We went to the area marked 'Domestic Flights' and got in line, only to be told by an employee that this area was for staff only and directed us the opposite way. After consulting another employee in t...
I want to share an issue where I felt wronged. I want to file a complaint and seek your assistance. On 16/07/2024, I was affected during the 17:55 Trabzon flight. I arrived at the airport at 16:45, completed all my check-in procedures, and handed over my luggage. Then, I headed to the plane but had ...
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