On 31.12.2023, I purchased a Diyarbakir-Istanbul flight with a departure at 09:30 and arrival at 11:30, with PNR number RYHUPL, for ₺3,205. My flight was continuously delayed, and the final departure time was rescheduled to 16:15. I decided to cancel my flight, and I was informed that a refund of ₺1,200 would be processed. On 31.12.2023 at 12:02, I called the THY call center and spoke with a female representative who did not share her name. She informed me to call back once the refund was processed to create a feedback report. When I tried to express my complaint, the representative interrupted me and tried to silence me. I warned her by saying, 'Please do not interrupt me,' but she responded with, 'Calm down, or I won't be able to assist you,' even though my tone was normal and respectful. Despite this, the representative continued to interrupt me, and I eventually had to end the call. I request that the conversation with the relevant personnel be reviewed and appropriate actions be taken.
TRYSubject: Turkish Airlines did not refund of Prime Fly ticket fee Turkish Airlines feedback no: TK-8897522 From THY website on 23.04.2023; I bought two tickets 1) 23.06.2023 at 22.20 Istanbul Airport (Ist) -Antalya Airport (AYT) departure, 02.07.2023 at 12.15 Antalya Airport (AYT) -Istanbul Airpor...
I purchased a flight ticket from Dalaman to Istanbul for June 11, 2023, at 20:35 through the THY call center. On June 10, when I tried to select a seat, I discovered that my ticket had been canceled without my knowledge or consent. On June 10, I created a feedback with reference number TK-8762704 to...
On September 15, 2022, I purchased a ticket for the Ankara-Dalaman route with the ticket number 2352481188597. A day before the flight, I received a message from THY informing me that my flight was canceled. I called the call center and was told that they could not refund me, but I could use the tic...
Hello, I purchased a ticket for flight TK2676 from THY scheduled to depart on 18.11.2023 at 15:05 for ₺1650. I also completed my online check-in the day before. On 18.11.2023 at 12:29, I was informed via message and email that the flight would be delayed by 45 minutes and would now depart at 15:50....
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
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