I purchased a ticket through the THY app on November 14, 2023, for a flight from Istanbul to Thessaloniki on November 29, 2023, with a return on December 5, 2023. I made a payment of 5,854.80 TL using my bank card through the same app. Due to work commitments, I had to cancel these flights on November 17, 2023, just three days later. According to the information provided by the app, a refund of 1,288.46 TL was supposed to be processed. Confused, I canceled the flight, expecting this amount to be credited to my account. However, upon checking my account at the time of writing this complaint, I noticed that the promised 1,288.46 TL was nowhere to be found. I cannot comprehend how my 4,556.34 TL disappeared when the cancellation refund should have been 10% of the paid amount plus taxes. How can Turkish Airlines seize this money? What kind of agreement is this? I demand an explanation for this discrepancy and the prompt return of my money. While I can accept reasonable deductions for a ticket purchased and refunded through the app, the exorbitant deduction is entirely unacceptable on my part. As mentioned above, I request the rectification of this error and the immediate refund of my money.
I tried to book a one-way flight from Helsinki to Istanbul for 23.12.2023 at 12:25 using the Turkish Airlines mobile app. I filled in all the required information, and everything was going smoothly during the payment process. I completed the bank verification, and the payment was deducted from my ba...
I paid ₺5,656 for a THY TK7866 flight ticket from Istanbul to Sarajevo on 11.08.2023. I wanted to cancel the ticket 24 days before the flight, but when I asked for help from customer service, they offered me a ridiculously low amount of ₺1,100 as a refund. I do not accept this amount. There is no ru...
1. On February 2023, I purchased two flight tickets from Stockholm (Arlanda) to Ankara (Esenboga) via a connecting flight on the THY website, paying a total of ₺5,112. I also made seat selections at the time of purchase for the flight scheduled on August 30, 2023. 2. On August 9, 2023, I received a...
On June 13, 2024, I had a round-trip ticket from Istanbul to Seattle with THY, with the return date on June 25, 2024. According to the ticket terms, I was eligible for a refund of around ₺3,000 from the ₺34,000 I paid for the ticket upon cancellation. The call center representatives informed me that...
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