During my 05:40 flight from Istanbul Airport to Malatya, I had both a suitcase and a backpack. My backpack got lost. We filed a report at Erhac Airport. They said they would inform me, but I haven't received any updates. Around 21:00, I called THY to express my concern and filed a complaint. Ten minutes later, I received a call saying my backpack was found and that I could pick it up by 00:00. I don't have a car. My wallet, cards, driver's license, and all my personal belongings are in my backpack. I don't understand if I forgot my backpack or if I have to come and get it myself. When I contacted THY again, the customer representative was not helpful at all and told me I had to pick it up myself. I don't understand why I have to bear the consequences of this issue when THY is responsible.
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
Despite the scheduled departure at 6:40 AM, THY flight TK2220 from Istanbul to Gaziantep took off around 12:00 PM due to fog. The plane landed in Adana because of the fog, and we reached Antep around 6:30 PM with the vehicle (license plate 01 EV 585) provided by THY. Due to exhaustion, I left my bag...
On December 28, 2023, I flew with THY from Izmir to Erzurum with a layover in Istanbul, but my luggage did not arrive. Since I was not staying in Erzurum and planned to go to Kars, I requested my luggage to be sent to Kars. I was told it would be sent with the next day's flight to Kars, and my conta...
During my THY flight, my luggage was broken and rendered unusable. A report was filed at the airport and entered into the system. Later, when I called customer service to check the report's status, they told me the report needed to be filed again and asked me to do it online. I struggled to complete...
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