On December 28, 2023, I flew with THY from Izmir to Erzurum with a layover in Istanbul, but my luggage did not arrive. Since I was not staying in Erzurum and planned to go to Kars, I requested my luggage to be sent to Kars. I was told it would be sent with the next day's flight to Kars, and my contact information was taken for follow-up. However, I received no updates and had to constantly contact the lost and found departments in Erzurum and Kars, as well as THY. The last update I received was that my luggage would be on the Saturday flight to Kars, but three days have passed and it still hasn't arrived. When I spoke with the lost and found department at Istanbul Airport, I was told that the location of my luggage was unknown and it could be in either Kars or Erzurum, and that I should personally check those locations. This situation has caused me significant inconvenience. It is truly disappointing that THY has let this happen. I urgently request that my issue be resolved as soon as possible.
On 03.09.2023, I checked in my luggage for the 06:25 flight from Izmir to Sinop. I had a layover in Istanbul. Due to the late departure of the Izmir flight, I barely made it to my connecting flight in Istanbul. Upon arriving at Sinop Airport, I realized my luggage was missing and filed a lost luggag...
On November 19, 2023, I was on THY flight TK2201 scheduled for 12:00 PM. We were delayed for 45 minutes on the plane before taking off. After arriving at Istanbul Airport, we waited another 45 minutes for our luggage, but it never arrived. Later, the staff informed us that the luggage for 25 passeng...
I was on the THY flight TK-2349 from Istanbul to Izmir on 13.05.2024. The plane landed in Izmir around 22:30. When I went to the baggage carousel, I noticed that my baggage and the baggage of two other passengers had not arrived. The staff at the THY lost and found office informed us that there was ...
On August 12, 2023, we returned to Izmir via a THY flight with a layover in Istanbul. However, we couldn't retrieve our luggage. We were informed that it was left in Istanbul. Despite our numerous attempts to locate it by calling several times, our luggage was never found. Moreover, there was no fol...
THY lost my luggage. On 01.09.2023, I had a connecting flight from Edremit to Istanbul at 15:30 and then from Istanbul to Gaziantep at 18:00. We arrived in Gaziantep at 20:30, but my luggage was missing. A staff member at the lost baggage counter took my information. When I asked when it would arriv...
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