On January 28th, during my flight from Istanbul to Antalya, my luggage was lost on the first day. I had to spend the first day of my 5-day vacation without my luggage and deal with this issue. I was extremely embarrassed at the airport. The next day, when my luggage arrived, it was completely broken. Since I received no response, I wrote a complaint to THY myself. I waited patiently, but I received no response and no refund! I waited for a response to my complaint for a month and finally called the lost and damaged baggage services in Antalya. The woman there shamelessly told me I should have called on the first day. Excuse me, but am I supposed to pay for your mistakes? I can't believe how irresponsible this company is. Later, I was told that a refund would be processed within 6 to 10 days on February 24th, but now it's March 5th and still nothing!
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
During my transfer journey with THY, my luggage was lost. For 2 months, they couldn't find it, or rather, they didn't even search for it. The luggage was moved from place to place. According to the information I managed to get, the luggage had been at Istanbul Airport at least 4-5 times, but no one ...
On June 24th, I traveled from Kayseri to Istanbul Airport, and I wish I hadn't. THY, a reputable company for years, now feels no different from a road transport company. The plane landed at IGA, and we waited for 2 hours at night. My small child in my arms, everyone got their luggage except me. My b...
On the TK 2444 flight from Istanbul Airport to Antalya Airport, Turkish Airlines lost my luggage. When I approached the lost and found office, they informed me that my luggage would be sent on a flight arriving at Antalya Airport at 17:00. Although they mentioned they could send my luggage to my hom...
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