THY rescheduled our 8:10 flight to 12:00 without any reason, just to accommodate passengers from previously canceled flights. Since their system did not allow check-in until 2 days before, we couldn't check in and despite being at the check-in point 1 hour before, our flight was moved to 12:00. This inconvenience, without any explanation, is nothing but poor planning. A company like THY, prioritizing its own interests, is causing such inconvenience to its passengers. Due to our flight being rescheduled to 12:00, we missed the first day of the tour we had already paid for. Despite doing everything as required, we were inconvenienced due to circumstances beyond our control. THY is not as good a company as we thought. This lack of planning is unacceptable.
THY canceled my flight, which I booked 6 months ago, first by changing the time a month ago and then by canceling it altogether. The free change option provided did not allow me to select a ticket online. After leaving a record with customer service for 3 consecutive days, I called again today, and ...
A few days ago, I bought a ticket for the 16:05 flight on June 19th from THY for ₺2000. Today, I received a message stating that our flight has been rescheduled to 05:10 on June 19th. When I called, they said only the 5 AM or 7 AM flights were available for changes or a full refund could be issued. ...
After completing check-in, we were denied boarding at the gate. The reason given was that our tickets were canceled after check-in. We definitely did not cancel the tickets ourselves. The flight was delayed by 2 hours, and likely because we would miss our connecting flight, THY canceled our tickets....
I purchased tickets from THY for four adults and two children. Our flight was scheduled for June 7, 2024, at 9:40 AM. After a month, we received a message stating that our flight was changed to 3:30 PM due to operational reasons. Since we did not approve this change, we were told we could look for o...
On Wednesday, May 21st, our Istanbul-Batman flight was canceled due to operational reasons. THY not only failed to consider the inconvenience caused to its passengers, but we had also reserved and paid for 3 seats for this flight. Due to my mother's health condition, we specifically chose and paid f...
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