I purchased tickets from THY for four adults and two children. Our flight was scheduled for June 7, 2024, at 9:40 AM. After a month, we received a message stating that our flight was changed to 3:30 PM due to operational reasons. Since we did not approve this change, we were told we could look for other suitable times and that additional flights might be available. When I called customer service, I was informed that there were no suitable times available and mentioned that our hotel check-in was on that day and that we had bought the tickets months in advance. This situation puts people in a difficult position. All available times were set as business class. This is not the first time I have experienced such an inconvenience. If they are changing our time arbitrarily, we should have the right to book tickets at all available times without class distinction.
I booked a flight for three people on January 11, 2024, via the THY online site for the Istanbul-Antalya route scheduled for May 26 at 11:10. As we usually travel by car for our vacations, I decided to book a flight this year because my spouse and young child really wanted to fly. Up until April 2, ...
I am raising a complaint against THY. On 03.08.2023, I realized that the ticket I had purchased for my wife and children for the date 13.08.2023 was incorrect. I immediately called for a ticket change 4 hours before the flight. The THY call center told me they could put the ticket on standby, and I ...
THY canceled my flight, which I booked 6 months ago, first by changing the time a month ago and then by canceling it altogether. The free change option provided did not allow me to select a ticket online. After leaving a record with customer service for 3 consecutive days, I called again today, and ...
On 13.06.2024, I purchased round-trip tickets for Istanbul - Hurghada for 2 adults, scheduled for 22.08.2024 - 30.08.2024. THY informed me via message that my return flight on 30.08.2024 was canceled due to a staff-related issue. When I contacted THY, they offered me two options: either change my fl...
I purchased a ticket online from THY, but I mistakenly bought the ticket for 10/03/2024 instead of 18/02/2024. I realized this mistake during baggage check-in at the airport when an employee pointed it out. Since the ticket I bought was economy class, I was not eligible for a refund or exchange, and...
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