On March 9, 2024, at 19:57 (CET), I purchased a round-trip ticket from Düsseldorf to Ankara for June through the Turkish Airlines iOS app, costing ₺17,616.34. Despite the charge being made to my card, I did not receive the ticket.
I opened a case with Turkish Airlines regarding this issue, but after several weeks of email exchanges, no resolution was reached. They informed me that they could not find the ticket number. I also do not have the ticket number as I never received an email. Since it was an Anadolu Jet flight, they redirected me there.
I contacted Anadolu Jet, but they also could not find the ticket and redirected me back to Turkish Airlines. I spent hours talking to various call centers, and at one point, Ms. E**** from the Turkish Airlines call center even hung up on me.
I am supposed to be a Turkish Airlines Elite customer, flying over 20 times a year for work. Yet, even on the "Elite special customer" line, I get hung up on.
All I have is the transaction details from my credit card. Somehow, a technical glitch occurred, and my financial transaction did not convert into a ticket. However, I do not know how to resolve this or how to reach someone higher up than a basic operator to explain my issue. I hope this complaint record helps because reaching Turkish Airlines is truly impossible. The only thing I have been told repeatedly is: "Sir, we could not find your ticket." What a coincidence, neither could I.
I wanted to make a change for my flight with ticket number 2352219654650 dated 04/05/2024. Although I purchased my ticket through the Anadolu Jet app, I received feedback that the change should be made through Turkish Airlines because it is a TK flight. When I contacted Turkish Airlines, I was infor...
I bought tickets from Turkish Airlines on July 10, 2023, for two people. Our flight, scheduled for 16:55, faced cancellations, delays, and ticket changes, resulting in a 14-hour journey to our destination. During these delays, we contacted Turkish Airlines, and they informed us that the flight to Ri...
Turkish Airlines persistently does not send my invoice. I have previously generated the invoices for my past flights through the website "https://ebiletfatura.turkishairlines.com/" without any issues. However, for my most recent flight, "Çukurova - Istanbul, Friday 23 Aug 2024, Business Class - Busi...
I purchased a round-trip ticket from Turkish Airlines for a flight from Ercan Airport in Lefkosa to Sabiha Gokcen Airport on April 3, 2024, and a retu...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
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