On September 8, 2024, I arrived at Istanbul Airport via Turkish Airlines flight TK1874 from Milan to Istanbul. When I bought the ticket, the departure time was 10:50 AM, but due to delays, it was postponed to 12:25 PM. For reasons unknown, boarding at Milan Airport was further delayed until 12 PM, and the plane didn't take off until around 1:00 PM. Despite the delays, the arrival time was still listed as 2:55 PM, so I didn't cancel my 5:30 PM bus ticket from Istanbul to Sakarya.
I disembarked the plane around 4:45 PM. After collecting two of my bags, I was notified that baggage handling was complete, but one of my bags was missing. I reported to the lost baggage department and was informed that due to a system error, my bag wasn't loaded in Milan and was still there. They assured me it would be sent to Turkey and delivered to me via courier. In the meantime, my spouse and I missed our bus to Sakarya.
The next bus wasn't for another four hours, and the ₺860 we paid for our tickets was wasted. Beyond your delays, I am demanding compensation for the time and financial loss I've suffered. I hope my suitcase reaches me safely and promptly. It's frustrating that both our outbound and return flights with Turkish Airlines were delayed, but having my bag left behind and missing the bus while waiting was extremely disappointing.
On July 17, 2024, I flew from Istanbul Airport to Izmir Adnan Menderes Airport on Turkish Airlines flight TK2312, departing at 08:00 AM. The flight landed at 09:15 AM, and I waited approximately 45 minutes for my luggage. During this time, I asked the Turkish Airlines staff why my luggage had not ar...
(12.02.2024 21:40 TK 0772 Istanbul Airport Kuwait flight) Due to health reasons, I left the gate and within 2 minutes they closed the doors. Anyway, I accept that it was our problem and they were not obliged to wait. Later, my spouse and I bought tickets again from Turkish Airlines for the next flig...
On 12.05.2024, my flight TK967 from Ercan Airport to Istanbul Airport was originally scheduled for 18:55. It was first delayed by 1 hour and 55 minutes to 20:50, and then delayed again to 21:50. As seen in the attached video, at 21:56 (bottom right corner of the screen), boarding had still not co...
I am writing to formally express my disappointment with my recent experience with Turkish Airlines. On September 29th, 2024, I was scheduled to fly on flight TK035 from Istanbul to Montreal. Despite arriving at the gate at 14:35, I was denied boarding because the gate had been closed at 14:30. Howev...
On April 15, 2024, I purchased a ticket for a flight from Uzbekistan to Mardin with a layover at Istanbul Airport. Although it was indicated that my luggage would be transferred from Istanbul to Mardin, Turkish Airlines failed to complete this process, and my luggage was not transferred to the Mardi...
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