1. My Complaint: I booked a flight ticket with THY for November 11, 2023, on flight TK2015 from ASR to IST (new airport). I bought tickets for my wife, who is a teacher, and my two children. I marked the ticket as part of the teacher campaign. Initially, the ticket prices appeared discounted, but when I proceeded to the payment step, the prices were applied without the discount. I encountered this issue 2-3 times during the payment step. THY customer service said, 'Your wife has two last names, and the children have one last name, so the system does not accept it.' I did not understand this. In such cases, should I not write one of the last names as it appears on the ID? 2. My Complaint: The flight scheduled to depart on November 11, 2023, between 18:25-20:05 was delayed twice. After waiting for about two hours, the flight was canceled. When I asked THY staff about the reason for the delay, I received various explanations such as 'There was a technical fault in the plane,' 'There were adverse weather conditions,' and 'All flights were canceled by the state due to the high number of planes in Istanbul airspace.' We rescheduled our tickets for the next day at 04:25, and it was delayed by another 15 minutes. Due to the inconveniences experienced, I am requesting a refund of my flight fare.
On July 12, 2023, we, the Şahiner family, purchased three tickets for the Izmir - Ankara TK7015 flight. My name is O**, my spouse is O**, and our child is A** M**. Initially, we encountered an issue: I successfully checked in online for O** S*** and A** M** S*** early in the morning. However, the sy...
I am filing a complaint against Turkish Airlines (THY): On October 11th, we purchased round-trip tickets from Istanbul to Bari (departure on October 11th and return on October 17th) using our T.C. ID numbers as instructed by a THY representative. Later, we were informed that the flight could only be...
Due to a health problem, my family and I had to put our flights on hold and I contacted the THY feedback service to reschedule without paying extra fees. After reviewing my hospital reports, my request was approved. I received two approval codes to handle the process at the sales offices without any...
On March 20, 2024, I purchased tickets for my wife and child for the April 14, 2024, 19:35 Istanbul to Diyarbakır flight with reservation number 2352221877851 from the THY website. I paid an extra ₺150 for seat selection during booking, selecting seats 8A for my child and 8B for my wife. Today, when...
On September 2, 2023, we booked a round-trip flight on TK346 from Istanbul to Bishkek for our 5-month-old baby, 5-year-old son, and my wife. We specifically chose seats with extra legroom to accommodate a stroller. A week before the flight, we received an email stating that our outbound seats were c...
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