I purchased a round-trip ticket for two from Istanbul to Paris for the dates of February 10, 2024 (departure) and February 17, 2024 (return) on August 10, 2023. During the booking process, I selected seats for both passengers, paying an additional fee. The chosen seats were 15A and 15B, and I made the payment using loyalty miles and the remainder with my credit card. Turkish Airlines (THY) promptly sent a confirmation email detailing the selected seats and payment after the purchase. However, a few months later, upon checking my reservation, I discovered that the system only processed the transaction for one person. Despite multiple feedback attempts to THY and providing the confirmation email, they consistently claimed that their system showed a transaction for only one passenger. Despite the confirmation email indicating separate seat numbers for two passengers and a payment for both, I received no explanation. I have been left in distress by THY, and no steps have been taken to address my grievance. Hence, I am filing a complaint against them.
On August 10, 2023, I purchased a round-trip ticket for two people from Istanbul to Paris for the dates of February 10, 2024, and February 17, 2024. During the purchase, I also selected seats for both passengers for an additional fee. The chosen seats were 15A and 15B, and I paid part of the amount ...
On March 20, 2024, I purchased tickets for my wife and child for the April 14, 2024, 19:35 Istanbul to Diyarbakır flight with reservation number 2352221877851 from the THY website. I paid an extra ₺150 for seat selection during booking, selecting seats 8A for my child and 8B for my wife. Today, when...
On April 13, 2024, I purchased two tickets from Turkish Airlines for a flight from Istanbul to Diyarbakir on June 13, 2024. I also paid for two adjacent seats in business class and completed the booking with assigned seat numbers. Three days before the flight, I received an email informing me that o...
On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse. During check-in, ...
I purchased a ticket for the 15:25 flight on 31.08.2023 from Edremit to Istanbul with THY and completed the check-in process in advance. However, due to my illness, I arrived at the airport late. The plane was still on the runway and loading, but we were not allowed to board. We requested a change f...
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