On August 10, 2023, I purchased a round-trip ticket for two people from Istanbul to Paris for the dates of February 10, 2024, and February 17, 2024. During the purchase, I also selected seats for both passengers for an additional fee. The chosen seats were 15A and 15B, and I paid part of the amount with loyalty miles and the rest with my credit card. After completing the purchase, Turkish Airlines (THY) sent me a confirmation email detailing the selected seats and payment information. However, a few months later, when I checked my reservation, I noticed that the system only showed a booking for one person. Despite multiple feedback submissions to THY and providing the confirmation email, they consistently stated that their system only processed the booking for one passenger. Even though the confirmation email clearly indicated separate seat numbers and payments for two passengers, I received no explanation. I feel wronged by THY and no steps have been taken to resolve my issue. Therefore, I am filing this complaint against them.
I purchased a round-trip ticket for two from Istanbul to Paris for the dates of February 10, 2024 (departure) and February 17, 2024 (return) on August 10, 2023. During the booking process, I selected seats for both passengers, paying an additional fee. The chosen seats were 15A and 15B, and I made t...
On April 13, 2024, I purchased two tickets from Turkish Airlines for a flight from Istanbul to Diyarbakir on June 13, 2024. I also paid for two adjacent seats in business class and completed the booking with assigned seat numbers. Three days before the flight, I received an email informing me that o...
On March 20, 2024, I purchased tickets for my wife and child for the April 14, 2024, 19:35 Istanbul to Diyarbakır flight with reservation number 2352221877851 from the THY website. I paid an extra ₺150 for seat selection during booking, selecting seats 8A for my child and 8B for my wife. Today, when...
On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse. During check-in, ...
On May 20, 2024, I booked round-trip tickets from Düsseldorf to Istanbul for myself, my spouse, and my baby, carefully selecting seats in the front rows to ensure a more comfortable journey. The flight is in October 2024, and we made an early reservation specifically to choose seats that would help ...
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