On 12.12.2023, I purchased a ticket from Turkish Airlines to travel from Istanbul to Toronto. My spouse, our cat, and I are traveling. The ticket includes a flight from Istanbul to Rome with Turkish Airlines and then from Rome to Toronto with Air Canada. However, I was informed that we have to collect our baggage in Rome and recheck it with Air Canada. With only a 3-hour layover, how are we supposed to manage check-in, baggage, and our cat's well-being? Carrying our bags around the airport is unreasonable. This system is inefficient. We chose Turkish Airlines despite many direct flight options. This should not be the outcome. I expect Turkish Airlines to handle the baggage transfer and await a response. Additionally, I am trying to buy a ticket for my cat. When I contact customer service, I am told I have a reservation but need to purchase the ticket at Istanbul Airport. I have spoken to around 10 customer service representatives, none of whom have sufficient information. One says, 'If you don't pay within an hour, the reservation will be canceled,' but when I try to pay, they say, 'There's an issue with your card.' When I call back, another says, 'It's not a card issue; it's a system problem, my colleague was mistaken.' Every time I contact Turkish Airlines customer service, the response is, 'We can't do anything.' Do I have to go through all this trouble just because I bought a ticket from you? Enough is enough!
On December 12, 2023, I purchased a ticket from Turkish Airlines to travel from Istanbul to Toronto. My wife, myself, and our cat will be traveling. The ticket includes Turkish Airlines from Istanbul to Rome and then Air Canada from Rome to Toronto. However, I was informed that we have to pick up ou...
On August 18, 2023, I traveled with Turkish Airlines from Toronto to Istanbul to Antalya. Despite checking in three suitcases, I received only two. A report was filed at Antalya airport. I was informed that I needed to follow up with Antalya Airport within five days, and if no resolution was found, ...
Turkish Airlines Customer Service, my name is Karina and I experienced a significant disappointment regarding my flight TK2573 scheduled for 28.10.2023. The flight was a night trip from Dalaman to Helsinki. Without any prior notification or explanation, I learned that my flight was canceled 5 hou...
My spouse and I purchased tickets on the same day, at the same time, and for the same routes together. Beirut-Istanbul, Istanbul-Toulouse. Yesterday, we also made a reservation request and payment for our pet on both flights. Today, when I called customer service because I hadn't received an email r...
We called Turkish Airlines customer service to travel from Buenos Aires to Istanbul Airport with two adults and a cat. Just before purchasing the ticket, we spoke with a customer representative who confirmed that there was space for the cat on the plane. Within a minute, we put the lady on hold, pur...
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