I purchased tickets from Turkish Airlines for myself and my spouse for a flight to Toronto on March 22, 2024. I filled in all the required information for myself. Since my spouse is not a Turkish citizen, a Turkish ID number was not requested, and strangely, passport information was also not required. Immediately after making the payment, I called Turkish Airlines customer service. The representative on the phone insisted that we forgot to enter the passport details. They mentioned that without passport matching, there could be issues at the airport. They offered to perform this service for a fee of $45. How does this make any sense? I am already paying for the ticket, and now they are asking for an additional $45 due to a system deficiency. Upon researching, I found that I can add the passport information for free during check-in at the airport. My ticket PNR number is raumnl.
On October 6, 2023, we called THY customer service to book a round-trip flight from Istanbul to Serbia for two people. During the call, the representative inexplicably hung up on us. We then decided to book our tickets directly from the THY website. While booking, we did not see any mention of needi...
On 24.11.2023, I purchased flight tickets for my brother (a Turkish citizen) and myself (a German citizen) from Izmir to Toronto for the 12:00 - 18:35 flight on the official THY website (total ₺74,253.66). To ensure everything was correct, I called the customer service center and was connected to Ms...
I previously purchased multi-destination tickets for myself and my foreign spouse using my miles. To change one of these tickets, I contacted Turkish Airlines Customer Service. When I tried to make the change through the Turkish Airlines app, I encountered an error. I want to emphasize that I am cal...
About 10 months ago, I purchased an open ticket for ₺1650 for the Izmir-Istanbul route and wanted to use it for a flight on 28.06.2024. I called the customer service center to set the date. After confirming the date, the representative informed me that I would need to pay an additional ₺1750. When I...
I am filing a complaint against Turkish Airlines (THY): On October 11th, we purchased round-trip tickets from Istanbul to Bari (departure on October 11th and return on October 17th) using our T.C. ID numbers as instructed by a THY representative. Later, we were informed that the flight could only be...
Comments