We called Turkish Airlines customer service to travel from Buenos Aires to Istanbul Airport with two adults and a cat. Just before purchasing the ticket, we spoke with a customer representative who confirmed that there was space for the cat on the plane. Within a minute, we put the lady on hold, purchased the ticket, and then the representative told us there was no space for the cat. The phone conversation was recorded by both Turkish Airlines and us. The call took place on March 6th around 19:24 via the number 0554********15. Despite our inconvenience with the ticket reservation, the representative refused to change and did not assist in any way. She provoked us in our distressed situation by saying, 'Complain wherever you want.' Therefore, we request the necessary actions to be taken, our ticket date to be moved to the next available date, and we want to file a complaint against the customer representative. Other necessary complaints have also been made to official institutions.
We followed all the terms and conditions from the Turkish Airlines website to book our tickets for flying with a pet. When we called to book the ticket for our pet (as you cannot buy it online, only via phone, AFTER you booked and paid for your tickets) they said that our 1-year-old Shih Tzu can tra...
My spouse and I purchased tickets on the same day, at the same time, and for the same routes together. Beirut-Istanbul, Istanbul-Toulouse. Yesterday, we also made a reservation request and payment for our pet on both flights. Today, when I called customer service because I hadn't received an email r...
On 12.12.2023, I purchased a ticket from Turkish Airlines to travel from Istanbul to Toronto. My spouse, our cat, and I are traveling. The ticket includes a flight from Istanbul to Rome with Turkish Airlines and then from Rome to Toronto with Air Canada. However, I was informed that we have to colle...
Yesterday, I was scheduled to fly from Istanbul (IST) to Miami (MIA) with my cat. However, Turkish Airlines refused to allow my cat on the flight, despite U.S. regulations not requiring a Titration Test for entry. I had already confirmed this with a Turkish Airlines customer representative on more t...
On September 9th at 21:17, I called the elite card call center of Turkish Airlines to inquire about pet availability for the Istanbul-Dubai flight on September 18th at 06:45. I was confirmed that there was availability for my pet. While booking the ticket through the app, I asked if I could add a pe...
Comments