On December 12, 2023, I purchased a ticket from Turkish Airlines to travel from Istanbul to Toronto. My wife, myself, and our cat will be traveling. The ticket includes Turkish Airlines from Istanbul to Rome and then Air Canada from Rome to Toronto. However, I was informed that we have to pick up our luggage in Rome and personally deliver it to Air Canada, with a layover of only 3 hours. This means dealing with check-in, luggage, and our cat's well-being simultaneously. It seems like you want us to teleport with our luggage from one place to another. This system is absurd, especially considering that it's all under the same company! With so many available flights and direct options, we choose Turkish Airlines, and the service should reflect that. I strongly disagree with this arrangement. Baggage transfer should be your responsibility, and I expect a response on this matter. Additionally, I am trying to purchase a ticket for my cat, but the customer service representatives insist that I need to go to Istanbul Airport to complete the purchase. I have spoken to approximately 10 customer service agents, and none of them seem to have any information. The treatment I receive when calling the Turkish Airlines customer service line is consistently unhelpful, with responses like "we can't do anything." Do I have to go through this much trouble just because I bought a ticket from you? Enough is enough!
On 12.12.2023, I purchased a ticket from Turkish Airlines to travel from Istanbul to Toronto. My spouse, our cat, and I are traveling. The ticket includes a flight from Istanbul to Rome with Turkish Airlines and then from Rome to Toronto with Air Canada. However, I was informed that we have to colle...
On August 18, 2023, I traveled with Turkish Airlines from Toronto to Istanbul to Antalya. Despite checking in three suitcases, I received only two. A report was filed at Antalya airport. I was informed that I needed to follow up with Antalya Airport within five days, and if no resolution was found, ...
On February 26, 2024, I had a connecting flight from Antalya to Ankara and then to Kahramanmaraş. I bought a ticket for my cat a few days in advance, and the customer service representative on the phone confirmed that the carrier was suitable and the dimensions were acceptable. However, during the c...
On 09.04.2024, I purchased a plane ticket for the Istanbul-Adana route, ticket number: 2352218271047. I reviewed the pet transportation rules and information about the carrying case. To avoid any issues, I bought a new soft carrier. The website stated that applications for pets could be made up to 2...
Turkish Airlines Customer Service, my name is Karina and I experienced a significant disappointment regarding my flight TK2573 scheduled for 28.10.2023. The flight was a night trip from Dalaman to Helsinki. Without any prior notification or explanation, I learned that my flight was canceled 5 hou...
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