On February 26, 2024, I had a connecting flight from Antalya to Ankara and then to Kahramanmaraş. I bought a ticket for my cat a few days in advance, and the customer service representative on the phone confirmed that the carrier was suitable and the dimensions were acceptable. However, during the check-in process, they informed me that only soft carriers were accepted and that this carrier would not be allowed.
The website stated that as long as the dimensions were appropriate, either hard or soft carriers would be acceptable. My cat was not accepted at the last minute. Thankfully, there was a market at the airport where I bought a soft carrier. However, the carrier I purchased was more expensive than the plane ticket.
I am complaining about the lack of clear explanations and the rude and indifferent attitude of the lady handling the process. A large company like Turkish Airlines should clearly explain these rules on their website to prevent others from experiencing the same issue. After all, there is a possibility that a suitable carrier might not be available. To prevent people from facing such issues, I request that the rules stated on your website be explicitly followed.
On 09.04.2024, I purchased a plane ticket for the Istanbul-Adana route, ticket number: 2352218271047. I reviewed the pet transportation rules and information about the carrying case. To avoid any issues, I bought a new soft carrier. The website stated that applications for pets could be made up to 2...
Turkish Airlines did not allow my cat, which was in a box, to be in the cabin even though I had already bought a ticket for it. They said the carrier must be a soft bag, not a hard case. However, they did not inform me of this requirement when I purchased the ticket for my cat. I found out about thi...
On December 15, 2023, I decided to travel with my pet on the Istanbul-Ankara flight. Before purchasing the ticket, I called customer service at least three times to confirm whether the standard cat carrier would be allowed on the plane and received approval. After obtaining the cat's ticket and appr...
On 12.12.2023, I purchased a ticket from Turkish Airlines to travel from Istanbul to Toronto. My spouse, our cat, and I are traveling. The ticket includes a flight from Istanbul to Rome with Turkish Airlines and then from Rome to Toronto with Air Canada. However, I was informed that we have to colle...
On December 12, 2023, I purchased a ticket from Turkish Airlines to travel from Istanbul to Toronto. My wife, myself, and our cat will be traveling. The ticket includes Turkish Airlines from Istanbul to Rome and then Air Canada from Rome to Toronto. However, I was informed that we have to pick up ou...
Comments