Turkish Airlines Denied My Check In Despite Arriving Early with My Kids
On May 25, 2025, for our Turkish Airlines flight from Istanbul Airport to Erzurum Airport at 13:25, my spouse and I, along with our three young children under the age of 10, arrived at the check-in counter at 12:48. However, the staff informed us that check-in had closed five minutes earlier and refused to process our check-in, directing us instead to the ticketing area. Despite explaining that we had three small children and that I am a public servant, no effort was made to find a solution. There was another Turkish Airlines flight to Erzurum from the same airport at 16:00, and we could have been accommodated on that flight with our luggage transferred, but this was not offered. We were simply redirected to ticketing. Left with no other choice, we purchased five tickets for the 17:30 flight to Erzincan—the only available option—paying ₺17,200, and waited at the airport with our children. We were left feeling mistreated. Although this company promotes itself as a global brand through advertising campaigns, instead of solving passengers' problems, it merely reroutes them into the ticketing process.
