I purchased extra baggage for my upcoming flight through Trip.com, and the payment was immediately charged to my credit card. However, almost a full day later, I received a message stating that the extra baggage could not be added to my booking. Despite this, the amount I paid was not refunded, and I was told it would take 3 to 7 business days for the money to return to my account.
The real issue? My flight is just 3 days away, and because my funds are still being held, I currently cannot purchase new baggage. I’m stuck in a terrible position—no service received, money blocked, and no usable solution provided.
I demand that Trip.com either immediately refunds the full amount or adds the extra baggage to my booking without delay. If not resolved promptly, I will not hesitate to report this to the Consumer Arbitration Committee.
PNR Code: 1638311353187299 – Please act now!
I am writing to formally raise a concern about the refund for my flight ticket, which I purchased on February 11 and canceled on the same day. Trip.com shows that the refund has been processed, but I have not received the amount in my account. I contacted my payment provider to clarify the situation...
On 23.08.2025, I requested a refund of ₺8,757.34 through Trip.com after my Aeroflot flight was canceled. I expected the refund to be credited back to my bank credit card, which I used for the original payment. Both my Trip.com account and the confirmation email stated: “Your refund has been complete...
I purchased a flight ticket through Trip.com, only to find out that the ticket is fake! The airline has no record of my booking, meaning I have no actual reservation despite paying for it. I have reached out to Trip.com multiple times via email, yet no one is responding. I have no idea if I will ev...
I booked a flight three months in advance, and now I need to either change my ticket or cancel it entirely. However, these options are completely unavailable, and I'm receiving absolutely no help whatsoever. The site has a cancellation section, but it's utterly useless; I can't process anything the...
I purchased flight tickets through Trip.com, but when I checked with the airline, there was no booking under my name! The tickets I received have no barcode, and I am unable to verify my reservation with the airline. This is completely unacceptable! Trip.com, you have misled me! Because of this iss...
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