I had purchased a tour for two people through Booking.com. However, the tour was canceled by the organizer on the scheduled date we had selected. When I reached out for a refund, the organizer told me to contact Booking.com customer service. Since the refund was not issued, I sent an email to Booking.com. They requested information about the situation along with screenshots of our conversation, which I provided. Despite explaining everything and submitting the messages between me and the organizer, I have not received any response, even after several days. I am filing a complaint because the tour was canceled by the organizer without offering anything in return, and we were left in a difficult situation. I am also frustrated that I cannot get a refund for a service I did not receive, and Booking.com has not assisted me despite my efforts. I am requesting a full refund.
I booked a tour for two people through Booking.com, but on the day of the event, I was notified that the tour was canceled by the operator—not by me. This decision was entirely out of my control. When I contacted the tour provider about a refund, they told me to take it up with Booking.com customer ...
I booked a reservation through Booking.com, trusting the platform due to its reputation. However, my reservation was canceled by Booking.com without my knowledge or consent. To make matters worse, they have not refunded my payment. I have tried multiple times to reach out to their customer service,...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
I canceled my reservation through Booking.com and was told that the refund would be processed within 7-12 business days. However, it has now been 1.5 months, and I still haven’t received my money. I’ve contacted customer service multiple times and sent numerous emails, but each response just asks m...
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
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