Pandora Store Staff Gave Poor Service During My Ring Purchase

I am writing to express my disappointment regarding the service I received at the Pandora Denizli Forum Çamlık store.

On July 26, 2026, at approximately 5:31 p.m., I purchased a ring from the store with the assistance of a sales consultant identified as O*. Unfortunately, throughout the purchasing process, I did not feel welcomed or valued as a customer because the staff's attitude was not particularly friendly or attentive.

When choosing the ring size, I was not shown enough size options, nor was I given a detailed explanation to help determine which size would be the most suitable for me. I also was not informed about important matters such as my exchange rights or the factors I should consider before selecting a ring size.

After the purchase, I realized that the ring was too tight on my finger. I could not help but feel that, with better guidance during the purchase, I might have chosen the correct size from the beginning.

For this reason, I returned to the store to request a size exchange. Unfortunately, my experience during this visit was also disappointing. The attitude of the sales consultant, O*, was dismissive and unprofessional. His tone of voice and manner gave me the impression that my request was an inconvenience rather than a normal customer service matter.

He stated, "You only have one exchange right, so you need to think carefully," even though this information had not been clearly explained to me during the original purchase. I also felt that he was reluctant to assist me and was not genuinely interested in helping resolve the issue. Eventually, I was informed that the size exchange would be processed through a special order.

I am very disappointed both by the lack of guidance during the ring selection process and by the discourteous and indifferent treatment I received afterward.

I respectfully request that my ring size exchange be completed smoothly and as quickly as possible. In addition, I ask Pandora to review the customer service provided at the Denizli Forum Çamlık store and to take appropriate action regarding the communication and professionalism of the sales consultant involved, so that other customers do not experience similar treatment.

Thank you for your attention to this matter. I look forward to your response and a satisfactory resolution.