Around 3–4 months ago, I booked six single rooms for six nights (October 3–9) at Glück Auf Appartements Hillerstraße in Cologne through Booking.com for a business trip to attend the Anuga trade fair. Our entire travel and event schedule was organized based on this confirmed booking. On August 1, I suddenly received an email stating, “Your reservation has been successfully canceled” — with no prior notice or explanation.
Since Booking.com access is limited in my country, I had to contact their international call center, where a case was opened but no follow-up was ever provided. When I reached out to the hotel directly, they claimed the cancellation was due to technical issues. Neither the hotel nor Booking.com offered any alternative accommodation, compensation, or meaningful assistance.
Because this happened so close to the fair dates, finding another hotel with similar conditions became impossible, and available options were almost twice the price. Although no prepayment had been made, our team suffered significant losses in time, planning, and business arrangements.
I expect Booking.com to take responsibility for this last-minute cancellation, provide an appropriate resolution, and ensure such service failures do not happen again.
On August 15, I made a reservation through Booking.com, but just one day before my scheduled stay, the hotel suddenly canceled my booking. The reason given was that “the room had an issue.” However, instead of notifying me earlier, they waited until the very last minute—literally the day before chec...
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