I had a flight ticket with Ajet on January 5, 2025, booked through Trip.com. Unfortunately, I was recently diagnosed with stage 3 colon cancer and immediately began treatment. I provided Trip.com with a medical report confirming my condition and ongoing treatment, expecting a full refund due to this health emergency.
Despite paying ₺4,039.78 for the ticket, I was informed that only ₺2,500.00 would be refunded. For comparison, Pegasus Airlines, from whom I booked my outbound flight, refunded the full amount without issue.
I’ve also been unable to reach Trip.com’s customer service to address this matter. This added stress during my treatment is unacceptable. I urge Trip.com and Ajet to fully refund my ticket as per standard health-related refund policies.
I purchased three Pegasus Airlines tickets (2 adults and 1 child) on 23 November 2025 for Istanbul–London flights on 12 December 2025 (departure) and 16 December 2025 (return) under PNR: 1HL246, for a total amount of 43,715 TL with the Super Eco fare. On 26 November 2025, after a medical examination...
I purchased a Turkish Airlines flight ticket for 03/12/2023 at 14:20. However, due to health reasons, I need to cancel or suspend this flight. Despite there being 4 days left until the flight and according to Turkish Airlines' official website, there are still 1 day and 21 hours left before the c...
On 21.07.2025, my AJet flight VF3037 from Antalya → Istanbul SAW (PNR: 2QYJ47) was canceled via SMS at 09:43 on the day of the flight, despite the fact that I had already completed check-in. I was traveling with a 1-year-old baby and a 9-year-old child. We had already checked out of the hotel and ar...
We purchased tickets through Mytrip.com—outbound with Ajet and return with Pegasus—but had to cancel due to my mother suffering a hip fracture. While Ajet accepted the cancellation and agreed to a refund, Pegasus has been completely unresponsive and unhelpful. It has now been 14 days since Ajet pro...
On May 31, 2024, I exchanged a ticket I purchased for ₺1300 for another ticket dated May 28, 2024, costing ₺650. When I called customer service, they informed me that I would receive a refund of ₺1200, which would be credited to my card within 3 to 5 days. However, this refund has not been processed...
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