Trip.com and Ajet Refuse Full Refund Despite Health Emergency

I had a flight ticket with Ajet on January 5, 2025, booked through Trip.com. Unfortunately, I was recently diagnosed with stage 3 colon cancer and immediately began treatment. I provided Trip.com with a medical report confirming my condition and ongoing treatment, expecting a full refund due to this health emergency.

Despite paying ₺4,039.78 for the ticket, I was informed that only ₺2,500.00 would be refunded. For comparison, Pegasus Airlines, from whom I booked my outbound flight, refunded the full amount without issue.

I’ve also been unable to reach Trip.com’s customer service to address this matter. This added stress during my treatment is unacceptable. I urge Trip.com and Ajet to fully refund my ticket as per standard health-related refund policies.