On May 31, 2024, I exchanged a ticket I purchased for ₺1300 for another ticket dated May 28, 2024, costing ₺650. When I called customer service, they informed me that I would receive a refund of ₺1200, which would be credited to my card within 3 to 5 days. However, this refund has not been processed. When I contacted customer service again, they said the refund was not visible and would not be issued. I request that my refund be processed as soon as possible. Otherwise, I will not fly with Pegasus again.
Booking Code: A17C9F
On August 22, 2024, I purchased a flight ticket from Pegasus Airlines but had to cancel it on August 23, 2024. During the cancellation process, it was stated that the refund would be credited to my account within 3-5 business days. However, even after 10 days, the refund had not appeared in my accou...
On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About 15 minutes after purchasing the ticket, I canceled it. However, even after two months (today is 31.08.2025), the amount of ₺6010 has not been refunded to my bank card. My PNR code...
On July 10, 2025, I purchased round-trip Pegasus Airlines flights through Booking.com.tr for the dates October 7, 2025 (Istanbul to Zurich) and October 13, 2025 (Zurich to Istanbul). The total amount charged to my credit card was $68.10 USD. Within an hour of booking, I contacted Pegasus Airlines c...
On February 15, 2024, I tried to use my abundant Pegasus points to get baggage. I spent ₺58 on an extra 20 kg of luggage. On that very day, I found out that the baggage purchase didn't go through in the system, and I received a refund of ₺58. Afterward, I lodged a complaint with Pegasus and included...
I purchased two tickets from Pegasus Airlines. The first ticket was successfully issued, and the payment was processed. However, the second ticket was not issued, yet the payment was deducted from my account. In other words, I was charged twice for the same ticket. I canceled the first ticket, and i...
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