We purchased tickets through Mytrip.com—outbound with Ajet and return with Pegasus—but had to cancel due to my mother suffering a hip fracture. While Ajet accepted the cancellation and agreed to a refund, Pegasus has been completely unresponsive and unhelpful.
It has now been 14 days since Ajet processed the refund, yet Mytrip claims they haven’t received the money, leaving us in limbo. This back-and-forth has been incredibly frustrating, and I no longer trust either company.
Mytrip and Pegasus, I demand immediate resolution and the refund of my money. This level of service is unacceptable, especially during a medical emergency. I will never book with either company again if this issue isn’t resolved promptly.
On 23.08.2025, I attempted to purchase a Pegasus Airlines ticket through Mytrip’s website. While completing the booking, I witnessed the ticket price increase five times within seconds. Initially, the same ticket was listed at 3.800₺ on Pegasus’s own site, but due to technical issues there, I could ...
I purchased a ticket through Mytrip for Ajet’s November 2nd, 15:35 flight from Beirut to Istanbul Sabiha Gökçen, and I’ve been trying to cancel it. However, the process has been a nightmare. I attempted to reach your call center multiple times, each time facing wait times longer than 20 minutes, wit...
I booked a ticket to Skopje using the Mytrip app. Shortly after, I canceled the ticket within 24 hours, which, according to Pegasus Airlines’ policy, qualifies for a full refund—and Pegasus confirmed they refunded the entire amount. However, because I booked through Mytrip, I didn’t receive the ful...
My international flight scheduled for February 21 was canceled due to weather conditions. Turkish Airlines (THY) processed the full refund on the same day and transferred it directly to Mytrip. But now, 49 days later, I still haven’t received the refund from Mytrip. Every time I contact their custo...
I am extremely disappointed with how Mytrip.com has handled my ticket cancellation. When I initially reached out to cancel my ticket, they redirected me to the airline. The airline assured me that there would be no cancellation fee and that I could proceed. Following their advice, I canceled the tic...
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