I am using a TP-Link C202 camera, and as of this morning, I can only view the camera when my phone is connected to the same Wi-Fi network as the device. When I am using mobile data or connected to a different network, I cannot access the camera remotely, which completely defeats the purpose of using this product for security and remote monitoring. I contacted TP-Link customer support regarding this issue and was told that the problem was forwarded to the relevant department and that I needed to wait. However, I have not received any concrete solution or clear information, and the issue is still ongoing. I am requesting that the remote access problem with my TP-Link C202 camera be resolved as soon as possible so that I can reliably access the camera from outside my home network. I expect this issue to be urgently investigated and a clear solution to be provided.
I have been using the same internet service and TP-Link modem (EX20v AX1800) for exactly 2 years, and the experience has been frustrating. Within the first year, the modem crashed as a Wi-Fi device, which I temporarily fixed by using an access point. However, the issues continue with frequent interr...
I am using TP-Link Wi-Fi at home, and I haven’t had internet for 5 days now. I’ve been trying to reach customer service for days, but no one is answering the phones. It's quite frustrating to be without service for such a long time. I don't understand how a large company like yours can be so unrespo...
Our Tplink Tapo security camera isn’t working as it should. Even after setting it to monitor a specific area, it keeps turning to face the wall and ends up looking at the walls instead of the designated area. We've updated the software and reset and reinstalled it multiple times as advised by custom...
I recently bought a new Canon camera, but I'm facing serious issues connecting it to the Canon app for transferring photos. Although my camera connects to Bluetooth, the app requires Wi-Fi to be enabled as well. Despite turning on Wi-Fi, neither my camera nor phone detects a Wi-Fi network. When the ...
With the expectation of getting it fixed, I sent my faulty TP-Link Tapo C320WS IP camera to the TP-Link service center on 19.01.2024. I received a text message from TP-Link stating that they would provide a replacement for the issue that was identified. Unfortunately, the service team determined tha...
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