With the expectation of getting it fixed, I sent my faulty TP-Link Tapo C320WS IP camera to the TP-Link service center on 19.01.2024. I received a text message from TP-Link stating that they would provide a replacement for the issue that was identified. Unfortunately, the service team determined that the required spare parts were not in stock for repair, leaving me without a solution or a replacement. I received the product back without any repairs made, which left me with no choice but to initiate the refund process with the seller. Given the circumstances, I would like to assert my legal rights as provided by the Consumer Protection Law. As per Article 11 of the Law, consumers have the right to request a complimentary repair or replacement for any faulty product. In addition, consumers have the right to return a product within 14 days of delivery without having to provide a reason. I kindly ask TP-Link to please fulfill the following: We will repair or replace the product within 10 business days. Repair or replacement will be completed free of charge. If these requests are not addressed, I will exercise my right to appeal to the Consumer Arbitration Board to ensure my legal rights are upheld. Attached, you will find the evidence you need for your reference.
Kind regards, Rıfat Özkan
I sent my Philips television to Gebze Yücel Elektronik, the authorized service center, on July 27, 2023, for warranty repair. Unfortunately, as of today, my television has not been returned to me, with the service center citing a two-month delay in receiving spare parts. Several times during this ti...
My first HP Omen laptop malfunctioned on July 31, 2023, and was sent for repair under Service Ticket No: WO-022224415. When the 20 working-day repair period was exceeded, I requested a replacement. However, customer service representative Ö*** K*** initially resisted, speaking rudely on the phone an...
I purchased an HP laptop from HP for ₺14,799 on October 22, 2023. The product arrived defective, showing a "Boot Device Not Found" error. I contacted them on February 2, 2024, and the laptop reached the repair center on February 7, 2024. Despite my entitlement to a replacement within 10 business day...
I purchased an Oppo product for ₺2,420 and tried to return it the very next day, but the store refused to process a return, stating that they only offer exchanges. This is unacceptable. The product was completely unused, and I contacted them within the legal return period. Despite this, I couldn’t r...
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