TP-Link Tapo C320WS IP Camera Repair Rejected, Replacement Failed
With the expectation of getting it fixed, I sent my faulty TP-Link Tapo C320WS IP camera to the TP-Link service center on 19.01.2024. I received a text message from TP-Link stating that they would provide a replacement for the issue that was identified. Unfortunately, the service team determined that the required spare parts were not in stock for repair, leaving me without a solution or a replacement. I received the product back without any repairs made, which left me with no choice but to initiate the refund process with the seller. Given the circumstances, I would like to assert my legal rights as provided by the Consumer Protection Law. As per Article 11 of the Law, consumers have the right to request a complimentary repair or replacement for any faulty product. In addition, consumers have the right to return a product within 14 days of delivery without having to provide a reason. I kindly ask TP-Link to please fulfill the following: We will repair or replace the product within 10 business days. Repair or replacement will be completed free of charge. If these requests are not addressed, I will exercise my right to appeal to the Consumer Arbitration Board to ensure my legal rights are upheld. Attached, you will find the evidence you need for your reference.
Kind regards, Rıfat Özkan
