I Face Repeated Loss Of Progress In Toca Boca World Despite Payment

My child has been playing the Toca Boca World game with great joy and effort. Unfortunately, all her creations and progress were erased once before. Although she was very upset, she spent a long time rebuilding everything from scratch. Sadly, today the same issue happened again—her entire progress was wiped out once more.

As a parent, I am deeply disappointed that a paid game can cause such frustration and sadness to a child. This is not a free service; we paid for the content, and yet all her hard work disappears without explanation. She puts in her time, creativity, and effort to design beautiful houses, characters, and stories, only to lose everything over and over again. This cycle of building and losing has left us exhausted and disheartened. Now my daughter no longer wants to play your game, which used to bring her joy.

I demand that all of her lost progress be restored immediately and that you fix this recurring problem. Children trust your brand to protect their creations—please take responsibility and ensure this does not happen again. I expect an urgent solution and a sincere explanation regarding this unacceptable situation.