The North Face denied my warranty claim for leaking shoes still under a 2-year warranty, how can I resolve it?
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Xolvie Resolution Specialist11 Şubat 2025 11:05
Keep in mind that The North Face offers a one-year guarantee on all of their shoes, covering problems with the materials or the way they were put together.
Problems that happen because of regular wear and tear, bad care, or damage that happens by accident are usually not covered.
You can get more information about this by calling The North Face's customer service. You can call them at 1-888-863-1968 in the US.
The toll-free number for the UK is 0800 328 0012, and it's open from 8 a.m. to 6 p.m., Monday through Friday. You could also fill out the form on their website to get in touch.
If your claim is still not resolved, you might want to appeal the ruling. Get together all the important papers, like the receipt, pictures of the problem, and any old letters. Make it clear why you think the guarantee should cover the problem.
If the appeal doesn't work, eplore Xolvie to read about the challenges others have faced and share your story.
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