The North Face Shoes Not Waterproof And Defective From Day One
On November 28, 2025, I purchased Offtrail Tech GORE-TEX shoes from The North Face official website with order number 610195. From the very first day I received the product, it started leaking water despite being advertised as waterproof. In addition, the shoe lost its shape quickly and became unusually loose, and every time it got wet, noticeable white stains formed on the surface.
Due to these issues, I sent the product for warranty inspection. I was informed that the inspection process would take about one month. Not being able to use a newly purchased pair of shoes for such a long period has caused serious inconvenience. Moreover, the company’s communication throughout this process has been indifferent and unhelpful, showing little concern for customer satisfaction.
Since I believe the product has a manufacturing defect, I request that the inspection process be completed within a reasonable timeframe—preferably sooner than the stated one month—and that my issue be resolved as quickly as possible.
The brand replaced the product I sent for warranty with a brand‑new one. However, after about three months, these shoes started to take in water. When I saw that the same product was out of stock on the website, I called The North Face customer service. They told me that when I send the product for warranty, if the warranty is accepted, they will get back to me and ask whether I want the product replaced or a refund. My complaint is that the shoes I bought as waterproof have started taking in water after only ten months, so I will be sending them for warranty a second time. The first warranty lasted one month, and this one will also last one month, meaning I used the shoes for about eight months. My grievance is that these shoes are out of stock; they will refund me the 10,000 TL I paid for the shoes purchased in December 2025 at the same amount. While the prices of comparable shoes have increased by 20–25%, and the shoes sold as waterproof are being sent for warranty a second time within ten months due to water leakage, I will also be disadvantaged by the refund amount. I request that my complaint be forwarded to the brand officials and that I receive a prompt response regarding this matter.
