On August 8, 2025, I purchased a North Face straw thermos from Trendyol (Order No: 10413524875). While using the thermos in Ödemiş, İzmir, the handle detached completely from its connection point. I had used the product carefully for a short time after receiving it, but when it accidentally fell off the counter, the handle broke off immediately.
After experiencing this issue, I first called North Face customer service, and then was redirected to their WhatsApp support line. They asked me to send a photo of the product, which I did. However, I was later informed that the item was out of stock and not covered by warranty, so no assistance could be provided. When I contacted them again today, I received the same response with no solution offered. I still have the invoice, though I am unsure whether I have the warranty card.
Given that the product became defective in such a short period and I received no support afterward, I feel significantly inconvenienced. I request that the product be repaired or replaced, and if that’s not possible, that I be fully refunded for the purchase.
I purchased a North Face jacket on 31.12.2022, and the left wrist area tore. I submitted it to the North Face store for inspection on 18.05.2024. Despite a month passing, I received no updates. When I contacted the store, I was told that after inspection, it was deemed a user error, and I could coll...
Hello, I bought a fan from Trendyol with the order number 10290307180. The cargo left it downstairs because there is no elevator in my house. When I o...
I purchased a Karaca brand tea maker on Trendyol in January 2024. When the product malfunctioned, I took it to service on 17 November 2025, but they required the invoice in order to process it under warranty. When I try to view the invoice from my Trendyol account by clicking “view invoice,” the sys...
On January 14, 2024, I purchased a Redmi Watch 3 smartwatch from Trendyol. Although the product is supposed to be water-resistant, it malfunctioned, and I sent it for warranty repair in June 2025. However, the warranty service rejected my request, claiming user error and liquid damage. I then filed ...
On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...
Comments