I purchased The North Face Vectiv Fastpack Futurelight Women's Outdoor Shoes from Boyner Trabzon. After only about a year of owning them, the internal mesh at the back of the shoe has started to tear. I took the shoes to the Boyner store, requesting to send them for warranty repair. They were sent, but my claim was rejected, citing "user error" as the reason.
This is absolutely not user error on my part; the tear is clearly a defect that will only worsen. I consulted a shoe repair shop, and they confirmed it could only be fixed by adding a patch. When I asked for the cause, they explained that the original stitching in that area was not robust, which led to the tearing. Apart from this specific tear, there is no other ripping, pulling, or deformation anywhere else on the shoes. Despite the high price, I trusted The North Face's brand reputation and quality. Now I question whether my trust was misplaced. This has caused significant frustration and disappointment. I demand that The North Face reconsider their decision and either repair or replace my defective shoes under warranty.
I purchased a product from a store affiliated with The North Face, based on the visuals and quality promises. However, after using the shoes for a while, I noticed that the mesh material started to tear. I immediately went back to the store where I bought them and explained the issue. The store staf...
I purchased a pair of The North Face Hedgehog Futurelight shoes in 2023 from the Sporthink store in Izmir Optimum Mall. I loved wearing them, but recently, the mesh upper has started tearing on its own, without any external damage or misuse. I have owned several The North Face shoes in the past, an...
I purchased a pair of Skechers shoes for my husband from Boyner, and within just 3–4 months, the mesh on the right shoe started tearing open. What's frustrating is that this damage appeared only on one side—specifically the right shoe—while the left shoe remained perfectly intact. We sent the shoes ...
Less than a year after purchasing my Converse shoes, the inner heel area (Ford) tore. I bought the shoes from Boyner and submitted them for inspection at their Emaar store twice, but neither Boyner nor Converse are acknowledging that the fabric has torn. Despite owning multiple pairs of Converse, no...
In November 2024, I purchased a pair of The North Face Litewave Futurelight shoes from Boyner, paying $203. I used the shoes daily for work — commuting by car and walking around the store where I work as a manager. However, over the last 3–4 months, both shoes have developed tears and holes in the m...
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