In November 2024, I purchased a pair of The North Face Litewave Futurelight shoes from Boyner, paying $203. I used the shoes daily for work — commuting by car and walking around the store where I work as a manager. However, over the last 3–4 months, both shoes have developed tears and holes in the metatarsal (upper front) area.
As a store manager who constantly interacts with customers, this creates a bad appearance and has significantly damaged my trust in the product’s quality.
I request that the shoes be evaluated under warranty and that I receive either a replacement or a refund. I have the purchase invoice, and I’m aware that the product carries a 2-year legal warranty. I haven’t yet contacted customer service, as I had a similar issue with another brand before and wasn’t helped. Therefore, I kindly ask that this situation be resolved and my grievance addressed.
On October 6, 2024, I purchased a pair of The North Face M Kurewave Futurlight shoes from the Boyner store. Since then, I’ve been experiencing a persistent odor problem with the product. I used the shoes for one season intermittently, then stored them in their box. When I took them out again to wear...
I purchased The North Face Vectiv Fastpack Futurelight Women's Outdoor Shoes from Boyner Trabzon. After only about a year of owning them, the internal mesh at the back of the shoe has started to tear. I took the shoes to the Boyner store, requesting to send them for warranty repair. They were sent, ...
I am extremely disappointed with the quality of the The North Face products I purchased. I bought a jacket and a pair of boots in November, expecting top-tier durability from such a reputable brand. However, after only a few months of regular use, the jacket started to show signs of tearing, and the...
I purchased a pair of Salomon shoes in December 2023, expecting high quality and durability. After only five months of normal use, the left shoe developed a tear on the upper part (as shown in the attached photo). Despite the shoes being under a two-year warranty, I returned them to the store on Aug...
In February 2025, I purchased a pair of Skechers Lifestyle sneakers from the Boyner store at Malatya Park AVM for ₺4,399.20. After only five months of light use (worn just 2–3 times per week), the shoes developed tears and loose stitching on the side panels. I reported this issue under warranty twi...
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