Around 6–7 months ago, we purchased a pair of The North Face Gorotex Off Rail shoes from The North Face store in Kocaeli Outlet Center. Within the first two months of use, we began experiencing serious quality issues — including holes forming in the soles, tears on the sides, and visible wear and deformation in the inner lining. Despite using the shoes carefully and regularly, such extensive problems in such a short time were deeply disappointing.
We kept the purchase receipt and contacted the store to report the issue. However, we were told that even if we sent the product in, it would likely be dismissed as “user error”, and therefore, the issue would not be covered. We find this attitude unacceptable and believe our consumer rights have been overlooked.
It’s unreasonable for a high-priced product to show this level of damage so soon after purchase. I am requesting a full refund, as I no longer have confidence in The North Face brand. I have photos of the product available and can provide them upon request.
I purchased a pair of Salomon Supercross 4 GTX shoes from The North Face store at Ankara Optimum Mall. I’ve used the shoes for only about 20 days, but despite such short and careful use, the stitches on the side of the shoes started to come apart. The issue is becoming more noticeable with every wea...
I purchased hiking shoes from The North Face, expecting quality given the brand's reputation. However, the shoes tore and came apart in less than a year, even though I only wore them during the winter season—approximately four months in total. I paid ₺6,000 for these shoes, and the level of wear and...
I am extremely disappointed with the quality of the outdoor shoes I purchased from The North Face. Despite being marketed and sold as durable footwear designed for rugged terrain, the shoes began to show serious signs of wear after only a short period of light, everyday use. Most notably, tears deve...
I am extremely disappointed with the quality of the shoes we purchased from The North Face. Within just five months of normal use, the heel area of the shoes tore, and the adhesive along the sides started peeling off. Despite sending the shoes for inspection twice under warranty, our claim was repea...
I purchased the Nike Air Force 1 ’07 White Black model sneakers from the Nike store at Meydan Istanbul in March or April. In less than 7 months, I began experiencing serious problems with the shoes. Both pairs developed tears in the inner back and side lining, the front parts started to split, and t...
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