TEB Customer Service Failed to Help Me Access Mobile Banking

I have been a TEB customer for many years. On October 22, 2025, between 7:45 a.m. and 9:15 a.m., I repeatedly tried to contact TEB customer service, but I either couldn’t reach anyone or the representatives I spoke with failed to help me access mobile banking or retrieve my customer number. I kept receiving password errors when trying to log into the mobile app, preventing me from accessing my bank accounts and credit card information. When I asked the representatives to create a complaint record, they refused and only advised me to visit the nearest TEB branch, which is 1.5 hours away from me. As a result, I was unable to make my promissory note payment of ₺5,000 and suffered financial loss. Moreover, I have faced similar issues in the past and have consistently received inadequate support from TEB’s customer service. I request compensation for my financial loss and inconvenience, an investigation into the conduct of the customer service representatives, and both a formal apology and appropriate restitution for the harm I have experienced.