I have been a TEB customer for many years. On October 22, 2025, between 7:45 a.m. and 9:15 a.m., I repeatedly tried to contact TEB customer service, but I either couldn’t reach anyone or the representatives I spoke with failed to help me access mobile banking or retrieve my customer number. I kept receiving password errors when trying to log into the mobile app, preventing me from accessing my bank accounts and credit card information. When I asked the representatives to create a complaint record, they refused and only advised me to visit the nearest TEB branch, which is 1.5 hours away from me. As a result, I was unable to make my promissory note payment of ₺5,000 and suffered financial loss. Moreover, I have faced similar issues in the past and have consistently received inadequate support from TEB’s customer service. I request compensation for my financial loss and inconvenience, an investigation into the conduct of the customer service representatives, and both a formal apology and appropriate restitution for the harm I have experienced.
On June 27, 2024, I opened an account with TEB Bank to take advantage of their zero-interest credit offer. After all the formalities, the customer representative assured me that once I transferred 1 ₺ to TEB Bank's IBAN, I could use the interest-free credit in my account. I made the transfer as inst...
My statement from TEB Bank showed a ₺500 bonus if I spend ₺500, according to a communication I got on August 25, 2025. On the last day of August, when the deadline to participate was, I spent ₺539 using my card that ended in 2531. I was informed on September 9 that my statement would reflect the 500...
Hello TEB, As of 14/11/2024 and 26/11/2024, the account blockage is still ongoing. I reached you through every channel, I met with the Bağcılar Güneşli Çarşı branch manager on 25/11/2024, and an e-mail was sent from the branch to the center many times, but it is still not open. Although I have made ...
On January 2, 2025, I attempted to deposit ₺3,000 using my Garanti BBVA bank card at the TEB Ümitköy Branch ATM in Ankara. During the transaction, the ATM took the money, processed it briefly, and then displayed an error without returning the amount or crediting it to my account. Following this, I s...
On July 10, 2025, a total amount of ₺26,950 was withdrawn from my account as a provision payment without my knowledge or consent. These transactions occurred even though I did not have my card in possession at the time. As soon as I noticed the issue, I immediately contacted the bank's customer serv...
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