In October 2025, I attempted to join the TEB Troy card campaign offering 10% cashback (up to ₺1000) on grocery purchases through the CepteTeb mobile app. However, every time I tapped the participation button, I received the message “You have an active application.” Throughout October, I made multiple qualifying grocery purchases with my TEB Troy card. My card is active and fully usable, with no blocks or cancellations. Despite this, the cashback I earned was not reflected in my account on November 7. When I contacted customer service, they told me I was not registered for the campaign and that they could not assist me. Even though the app confirmed my participation, my rightful cashback was not issued, causing a clear issue. I have participated in the same campaign with my other banks’ Troy cards and did not experience this problem. Since I fulfilled all the campaign requirements, I request that my reward be credited to my account. I kindly ask for a thorough review and resolution of this matter.
In December 2023, I participated in the "TEB's 500 TL Bonus for Clothing, Accessories, Cosmetics, Shoes, and Grocery Shopping" campaign through the CepteTeb mobile application. On 26.12.2023 at 12:48, I made a purchase of 508.40 TL, and on 28.12.2023 at 12:38, a purchase of 537.56 TL at the grocery ...
I applied for a Troy card to take part in Garanti Bank's 9-installment campaign for education payments through the BonusFlaş app. I received my card on October 30 and activated the campaign via BonusFlaş on the same day. I made the payment on October 31. Afterward, when I checked the campaigns I par...
My statement from TEB Bank showed a ₺500 bonus if I spend ₺500, according to a communication I got on August 25, 2025. On the last day of August, when the deadline to participate was, I spent ₺539 using my card that ended in 2531. I was informed on September 9 that my statement would reflect the 500...
Hello, within the scope of TEB Bank's "400 TL Bonus for Your Travel and Accommodation Expenditures" campaign valid between 7-23 June 2024; I applied for campaign participation. 3550 TL on different days via TEB Mobile Banking application (CEPTETEB SUPER) via "turna.com" travel agency. and 3450 TL. I...
I participated in the VakıfBank Click Card campaign, which provides a ₺25,000 cash advance without interest or fees, available in three installments v...
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